Remote Expert
Remote Expert solutions, enterprise-ready collaboration tools
Remote Expert solutions are enterprise-ready collaboration tools that enable frontline personnel to connect virtually with subject matter experts for remote guidance and assistance. These tools integrate chat, live video, audio, file sharing, and real-time augmented reality (AR) annotations, allowing for more effective collaboration between experts and frontline staff.
With businesses facing an increasingly remote and distributed workforce, the need for seamless and efficient team collaboration has become paramount. As a result, Remote Expert solutions are now being widely adopted across industries such as manufacturing, aerospace, and healthcare to enhance service delivery and problem-solving.
Why Deploy a Remote Expert Solution?
Some of the most common challenges facing UK businesses today include concerns around the future of work, the war for talent, and the skills gap.
UK businesses are struggling to find candidates with the right skills, especially in specialised areas, highlighting the growing importance of Remote Expert solutions that maximise the effectiveness of an organisation’s current talent pool.
- 91% of UK business owners report significant challenges in recruiting and retaining highly skilled employees.
- Managerial, STEM, and IT positions are especially difficult to fill.
- Only 29% of UK executives express confidence in recruiting talent with technical or highly sought-after skills, the lowest among 13 countries surveyed.
Our Approach
Given the rapidly evolving nature of immersive technologies, many companies have faced challenges when taking a traditional approach to sourcing and deploying Remote Expert solutions.
Investing time and money in custom builds is often unnecessary, as there are many ready-made Remote Expert platforms available today, ranging from industry-specific solutions to cloud and on-premise options, each offering varying functionalities.
At Vertical Realities, we employ a consultative approach which leverages our expertise in both the market and the technology to help you identify which platforms best meet your business and operational needs.
We believe that any successful Remote Expert implementation should include the following:
- Co-creation: Combining our subject matter expertise with your industry expertise to co-create and jointly develop a stage-based approach to delivering your solution.
- ROI Calculator: We are driven by business outcomes. Establishing a clear set of benchmarks is crucial in demonstrating the success of the project, securing stakeholder buy-in, and ensuring scalability.
- Deployment: Providing the necessary resources and expertise to set up the hardware and software components of your XR solution.
- Training and Adoption: Delivering a tailored training and user adoption programme to ensure user confidence and satisfaction with the solution. This is critical as it directly impacts the project’s success.
- Ongoing Management and Support: Offering ongoing management and support for both the hardware and software of the XR solution. This is especially important when internal IT teams are unfamiliar with the new technologies, as it can take time to bring them up to speed.
Key Business Outcomes from Successful Deployment
- Increased efficiency and productivity – “82% first-time fix rate”
- Enhanced training, upskilling and knowledge transfer – “40% reduction in training time for new employees”
- Higher quality service delivery standards – “80% decrease in resolution times”
- Cost savings – “85% of AR users report reduction in operational costs”
Build your case
Click below to start your XR journey, improve efficiency and get ahead of competition using cutting edge technology for your industry and sector. Our consultants can help identify how XR could be deployed and implemented for your company needs.
