End to end XR Managed Support.

Professional managed services and technical support for your XR infrastructure, delivered by UK based specialists. From enhanced warranty support to a complete managed service, we've got you covered.

Talk to us about XR Managed Support → Why choose XR Support ↓

The real question

Build it yourself, or bring in specialists?

Most IT teams have never had to keep a fleet of XR headsets running. Here is what that actually looks like from the inside, versus handing it to a team who does this every day.

Existing internal IT team

What most IT teams actually run into

Slow, trial and error troubleshooting on unfamiliar hardware

No dedicated cover when the one person who understands it is unavailable

Support becomes a side task, squeezed in around other priorities

No clear picture of the best way to roll out devices, or which hardware and software to choose as the fleet grows

XR platforms update constantly, keeping pace on top of everything else is a real stretch

Outsourcing to Vertical Realities

What you get from a dedicated specialist team

Fast, informed troubleshooting from people who have seen the issue before

A full team behind you, not one person's availability

Support that is someone's actual job, not an afterthought

Deep, day to day experience across every major XR platform and MDM tool

Deep hardware and software knowledge across every device we support

We live and breathe this daily, so we catch platform changes before they become your problem

Constant communication with vendors and ISVs, so we hear about changes early

Talk to us about XR Support Services →

Why Managed Support

Support that actually knows XR

When XR is business critical, downtime is not an option. Managed Support Service gives you a single UK based team looking after your devices, software and MDM, from first line diagnosis through to vendor escalation and RMA. We keep your fleet running so your people stay productive, and quarterly reporting shows you exactly how it is performing.

Peace of mind

You are never alone when an issue arises. Specialists are one message or call away.

Expert guidance

Our team understands immersive systems in depth, not just generic IT support.

Minimised downtime

Fast response and coordinated RMA handling keep your operations on track.

Operational transparency

Quarterly reporting gives clear visibility of system health and support performance.

Consistent quality

Structured support processes deliver reliable service every time.

Proven and certified

CE and ISO 9001 certified, UK based desk, with a 98% resolution rate.

What's included

Your fleet, fully supported

Covers device, software & MDM

01

Direct access, 9am to 5pm GMT

Reach our team by email and phone throughout the working day for fast, expert help.

02

Technical troubleshooting

Help across device, software and MDM, from connection problems to performance optimisation.

03

RMA management

We coordinate the full Return Merchandise Authorisation process, diagnosis to replacement, to minimise downtime.

04

Ticket tracking and resolution

Every enquiry is logged, tracked and resolved to defined service levels for full transparency.

05

A plan built around you

We learn your requirements, align on outcomes and tailor your support plan.

06

Quarterly reporting

Detailed quarterly reports on support activity, issue trends, resolution times and recommendations.

Platforms we work with

MDM vendors & supported platforms

We offer both: management through device specific platforms, using each manufacturer's own native tools, and through third party, device agnostic platforms such as ArborXR and ManageXR that work across multiple hardware brands.

ArborXR MDM dashboard showing device management overview

Independent MDM platforms

Device platforms we support

Choose your level

Two levels of support cover

Enhanced Warranty covers your hardware. Managed Service covers your hardware, your software and full MDM device management, all in one.

Features

Full coverage

Enhanced Warranty

Hardware support, 9 to 5

Full coverage

Managed Service

Devices, software & MDM

Hardware support

Hardware warranty support

Direct phone and email support, 9am to 5pm

Advanced hardware diagnostics

RMA processing

Basic configuration assistance

MDM device management*

Device enrolment and configuration

Policy and security enforcement

App deployment and updates

User and group management

Usage monitoring and reporting

Software & reporting

Software support and troubleshooting

Quarterly performance reporting

Enhanced Warranty →

Managed Service →

*Specific MDM features available depend on the platform used to manage your fleet. We will confirm exact capability for your setup during onboarding.

Service you can trust

Numbers that back it up

20 min

Average response

98%

Ticket resolution

500+

Devices managed

CE

Certified

ISO 9001

Certified

UK

Based support team

Common questions

What people usually ask us first

Real questions from real conversations, answered plainly before you need to ask.

Can you help us set up devices we already have?2026-07-23T13:05:22+00:00

Can you help us set up devices we already have?

Yes, initial setup and configuration is covered by our XR Deployment & Staging service, which gets an existing fleet properly configured and enrolled before ongoing Managed Support then takes over.

Can you support devices we already own, even if we didn’t buy them through you?2026-07-23T13:03:42+00:00

Can you support devices we already own, even if we didn’t buy them through you?

Yes. Wherever your devices came from, we can bring them onto a support plan and get them properly managed going forward.

What XR devices do you support?2026-07-23T13:01:50+00:00

What XR devices do you support?

We can support any compatible device, whether through the third party XR MDM platforms or the device’s own first party platform.

Should we handle XR support in-house or outsource it?2026-07-23T12:54:19+00:00

Should we handle XR support in-house or outsource it?

Most internal IT teams have never had to keep a fleet of XR headsets running, and XR platforms update constantly, so the specialist knowledge needed is easy to underestimate. Outsourcing gives you a full team with day to day XR experience behind you, rather than relying on one person’s availability.

What’s the difference between Enhanced Warranty and Managed Service?2026-07-23T12:53:12+00:00

What’s the difference between Enhanced Warranty and Managed Service?

Enhanced Warranty covers your hardware only, with direct phone and email support during working hours. Managed Service covers your hardware, software and full MDM device management in one plan, including device enrolment, policy enforcement and quarterly reporting.

Keep your XR running. Talk to us about XR Managed Support.

Talk to us about XR Managed Support →

Managed XR Services

& Expert Support

Professional managed services and technical support for your XR

infrastructure. From enhanced warranty support to complete MDM solutions –

We’ve got you covered.

Mobile Device Management (MDM) for XR

Centralised management and security for your XR device fleet with enterprise
grade MDM solutions